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LondonTown.com Customer Service Team

Your best friend in London

Who?

LondonTown.com prides itself on the quality of its customer service team. Based in central London, available seven days a week, and managed by a team of committed London experts. Our service is free. We do not feature any advertising so our advice remains impartial and based purely on what we know to be exceptional for all budgets and categories. If you are looking for a hotel we look forward to finding you the best deal and we genuinely appreciate your booking.

What?

The LondonTown.com Assistance Team are experts in helping plan your trip to London, including assistance in finding the most suitable London hotel, theatre tickets, visitor attractions, events, sightseeing tours, and much more.

Where?

For the past 15 years we have been based in the very centre of London in the thick of the action; allowing us to serve you best.

Our network

We have built our own unique network which connects us directly to the suppliers we work with. This allows us to see live availability (not allocations) and place bookings instantly with the reservations systems of the services we book for you.

15 years experience

LondonTown.com was London's first full service internet site for visitors to London starting over 15 years ago. Our commitment to customer service and our local expertise has developed trust and loyalty with our users over the years and we look forward to helping you plan your visit.

Your best friend in London

We fully appreciate how important your trip to London is to you, and we know that through our enthusiasm and knowledge of this huge city we can help ensure you have a great time. Your loyalty means a lot to us and we are honored to assist you as your best friend in London.

My stay was fantastic!

Ben USA

Wow. A better and easier website that I have never seen before. Unbelievable.

Steffen Germany

Thanks so much for your useful help. The service that the london town staff give is impressive. Thanks so much!

Kylie Russia

I would like to let you know how much we appreciated your help and the professional manner in which our numerous wishes were handled.

Dagmar Russia

Your newsletters are excellent as is your website.

Ed Washington, USA

I am very satisfied with your offers. I find that you have always among the best value for money offers online

Ivana

We received excellent service and we enjoyed our hotels. Thanks!

Pauline Canada

Many thanks for all of your assistance. We have now found accommodation and I will certainly contact you first of all with regard to our future accommodation requirements in London.

Roger England, UK

LondonTown.com is a great service with great online customer service. Thanks!

Amy Germany

Excellent!

John Canada

Your help has taken a huge weight off my shoulders and I can't describe how much this means to me. You went out of your way to help me and it is so rare that this happens so thank you!!

Angela

LondonTown.com answered all my prayers when booking a 3 weeks trip to London!

Brian USA

Congratulations to LondonTown on 15 years of service for those of us enchanted with London.Thank you and your co-workers.

John Florida, USA

Frankly, I was ecstatic with the LondonTown.com service. The website was easy to use, and the follow-up customer service, including calling me, twice, in the States to make sure I got a hotel room I could afford, was astounding. I will absolutely be recommending this site to friends and when I return to London, I'll be using it to plan my vacation.

Aramada USA

Thank you very much for your assistance. My friend who recommended your service was correct, it was pain free.

Lesley & Stephen Australia

You guys really make it effortless to plan a trip to this wonderful London town

Sonia Spain

You can expect us to spread the good word about LondonTown.com in Dublin and amongst all our friends & family too. Our queries were always promptly answered, our phone calls too were always returned and in quick time.10/10 on all fronts. So a big thank you from us.

Nisheeth Dublin, Ireland

Your service finding a hotel at the last minute was excellent. The gentleman who helped me took a huge weight off my shoulders. Thank you!

Sol USA

We’ve always been faithfull to LondonTown.com - very good services !

Laura France

Thank you so much for your help and extreme kindness! You have made my booking of my London journey seamless!

Heather New Hampshire, UK