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About Us
LondonTown.com Customer Service Team
Your best friend in London
Who?
LondonTown.com prides itself on the quality of its customer service team. Based in central London, available seven days a week, and managed by a team of committed London experts. Our service is free. We do not feature any advertising so our advice remains impartial and based purely on what we know to be exceptional for all budgets and categories. If you are looking for a hotel we look forward to finding you the best deal and we genuinely appreciate your booking.
What?
The LondonTown.com Assistance Team are experts in helping plan your trip to London, including assistance in finding the most suitable London hotel, theatre tickets, visitor attractions, events, sightseeing tours, and much more.
Where?
For the past 15 years we have been based in the very centre of London in the thick of the action; allowing us to serve you best.
Our network
We have built our own unique network which connects us directly to the suppliers we work with. This allows us to see live availability (not allocations) and place bookings instantly with the reservations systems of the services we book for you.
15 years experience
LondonTown.com was London's first full service internet site for visitors to London starting over 15 years ago. Our commitment to customer service and our local expertise has developed trust and loyalty with our users over the years and we look forward to helping you plan your visit.
Your best friend in London
We fully appreciate how important your trip to London is to you, and we know that through our enthusiasm and knowledge of this huge city we can help ensure you have a great time. Your loyalty means a lot to us and we are honored to assist you as your best friend in London.
Write to the London Experts
Email
Address
LondonTown.com
90 Long Acre
Covent Garden
London
WC2E 9RZ
What our customers are saying about LondonTown.com ...
Thanks a again. I was particularly impressed with receiving a phone call from you on only a few hours after sending the e-mail - that is real customer service. And I can assure you that Londontown.com will be my preferred site for booking hotels in London from now on.
Alan Ireland
I just want to say again how pleased we were with the service that you and everyone in LondonTown offered us. It made our travels so much easier and took all the stress out of making and following up with all the arrangements! The hotel was outstanding and the door to door airport service was a nice luxury. I have spoken highly already to all that asks and will continue to recommend your service to those who are interested in travelling to your wonderful city!
Mike Canada
It's really so comforting dealing with you, you are great. thank you :)
Haneen Saudi Arabia
Your help has taken a huge weight off my shoulders and I can't describe how much this means to me. You went out of your way to help me and it is so rare that this happens so thank you!!
Angela
Thank you very much for your assistance. My friend who recommended your service was correct, it was pain free.
Lesley & Stephen Australia
...Fabulous and super and we think you are great!
Timothy NJ, USA
I find your website to be the best out there for all things London. Honestly, so easy, informative, great value for hotels as well. It's my first website when it comes to planning stays in London.
Peter Minihane
Great site, greatprices!
Steven Sande UK
Thanks,as a frequent user of londontown for years now, I have no problems or complaints whatsoever. The interactive hotel map is great and it makes chosing a hotel so easy and a joy to use. Keep up the good work!
John Van Arkelen
Your newsletters are excellent as is your website.
Ed Washington, USA
Thank you for your prompt and thorough response. Very professional and much appreciated. I will return to your site for future London inquiries.
Larissa UK
Love the info - very useful and informative!
Marit Oslo, Norway
LondonTown.com answered all my prayers when booking a 3 weeks trip to London!
Brian USA
Just wanted to thank you for helping me out this morning, booking 2 extra days as my reservations from another hotel fell through. Your staff was very quick to call and help me book the hotels. Excellent web site. Appreciate all your help.
Jean UK
Congratualtions on your service!
Ricardo Brazil
We received excellent service and we enjoyed our hotels. Thanks!
Pauline Canada
Thank You for your help, it is really helpful!
Beata Poland
I always book my London hotels through your website. You guys are awesome...
Joe Arlington Heights, USA
Frankly, I was ecstatic with the LondonTown.com service. The website was easy to use, and the follow-up customer service, including calling me, twice, in the States to make sure I got a hotel room I could afford, was astounding. I will absolutely be recommending this site to friends and when I return to London, I'll be using it to plan my vacation.
Aramada USA
I would not hestitate to recommend London town.com and would like to thank you for keeping me up to date on how things were going.
Ruth France