Chichester Street, LondonSW1V 3LX, England (Formerly Dolphin Square Hotel)
Hexham, United Kingdom
Great location and room!!
May 2, 2016
We stayed just the one night, we very graciously received an upgrade on our room, awesome!! Lovely little lounge, King size bed, well appointed bathroom with a shower as good...
We stayed just the one night, we very graciously received an upgrade on our room, awesome!! Lovely little lounge, King size bed, well appointed bathroom with a shower as good that I haven't enjoyed since leaving Australia 4 years ago!! I had to leave the bathroom door open and set the fire alarms off at 12.30am. Very comfortable bed, kingsize, good linen (we own a commercial laundry and dry cleaners) and quiet. Spent the Saturday evening in soho, bounced around the sights of London and go the tube back and a five minute walk home after a pint at the local pub. 5 star fill cooked breakfast, sadly didn't get a swim in as we were off to Ascot for a conference, will stay again when we get the kids their Australian passports!!
We booked a studio apartment for a trip to London with my son. The Stusio apartment with twin beds was confirmed by the hotel after the booking. On check-in we...
We booked a studio apartment for a trip to London with my son. The Stusio apartment with twin beds was confirmed by the hotel after the booking. On check-in we were advised that they only had a small double room left - only room apparently. Less than impressed altho to be fair the reception staff were apologetic & offer a £20 discount + free breakfast. Ok but not really acceptable. Room was indeed small, dark, and in dire need of upgrading - nothing like photos on the website so beware! Dolphin House need to sort things out including admin for bookings. Contacted the General Manager this week by email but one week on no contact / offer of compensation - just shows total lack of customer service. So very unhappy customer & certainly would not recommend. Positives - really good location near Pimlico Tube Stn
WayneMortensen, Assistant Manager at Dolphin House Serviced Apartments, responded to this review
Dear Charlie59_11, I would like to again extend our sincere apologies that we could not provide a room with twin beds as you had requested. It is not acceptable and should not have occurred. I am sorry the £80 remuneration is no longer satisfactory to you. But as previously stated in our response, we do feel it was proportionate to the complaint. Kind Regards, Wayne Mortensen
The Dolphin House Apártments are fantastic- booked the 1 bedroom apartment and it was massive and all brand new. It's in a great location, a quiet and safe street, and...
The Dolphin House Apártments are fantastic- booked the 1 bedroom apartment and it was massive and all brand new. It's in a great location, a quiet and safe street, and with easy access to all parts of London, by the Pimlico Tube station. We arrived very early in the morning after our 24 hr flight from Australia, and they happily booked us in straight away so we could shower etc before going out for the day. The included breakfast was fantastic and the staff in the restaurant were warm and welcoming. It has a great pool and gym area to use, and it will always be our base when returning to London. Thank you for making our first visit to London, so enjoyable!
My boyfriend and I stayed for one night, got a free upgrade. The room was huge for just 2! Got a sitting room, kitchen, bathroom and bedroom. Bed was huge...
My boyfriend and I stayed for one night, got a free upgrade. The room was huge for just 2! Got a sitting room, kitchen, bathroom and bedroom. Bed was huge and comfy enough. Loved our time at the pool/steam bath/sauna. Gym is well-equipped. Too bad we did not have time to play at the courts. Overall, our stay was nice and would definitely book here again the next time we go to London. Shoutout to Osama for being so nice at the reception. I think all staff were nice anyway.
Very disappointed - Overpriced , lacking and worst service ever
Apr 21, 2016
I stayed in this hotel in an apartment for almost 3 months. Provided that I was a long staying guest and paid a hefty amount of money to Dolphin house.I...
I stayed in this hotel in an apartment for almost 3 months. Provided that I was a long staying guest and paid a hefty amount of money to Dolphin house.I paid over 12 thousand pound .These guys humiliated me for 200 pound which according to them were damages done by me to their apartment.I mean if a guest is staying for longer duration in the same apartment it's obvious enough that wear and tear would happen and that's the reason they were charging me 155 GBP per night.
I am into traveling job and I have stayed in dozen of hotels but This hotel has pathetic service given that the money they charge.
examples: A blanket cover got a few ink stains and when I told that it is washable and its unreasonable to charge me .They said It is reasonable coz ink stain will not go of. i myself washed that cover and showed them.When I called a senior person from the hotel to talk with and all he had to say me is he is sorry about what house keeping did. so irresponsible response from a senior and I dont expect anyone below him to behave sensible coz leadership defines the kind of people their team are.This clearly indicates that after charging so much of money they clearly seek opportunities to rip off people as and when..
Before me i dont have count of people stayed in the same apartment i have stayed and still they tried to charge me for a used pity frying pan.sigh.. sorry for dolphin house coz of people it is in the hands of.
Moreover they clicked picture of my apartment bed room,kitchen and towels without my knowledge just before 4 days i was supposed to checkout and my stuff was all over coz i was packing my stuff and showing me without shame. It was such a terrible violation of my personal space. I mean clicking picture of a female's used towel?? I dont have words to describe mentality of such people.
When i questioned them the leader of that team said it is GOOD to do that coz if my stuff was all over the apartment i am paying hefty amount to these guys is a health and safety risk.when I told this to people in my office they laughed and said thats a pathetic and awful place to rent out.How did I even make my mind to stay there. this described me reputation of Dolphin in market.
Above all I lost around 100 GBP items when I did not used to be in room and house keeping used to visit my apartment for cleaning.When I reported it the response i got from leadership was coz I have not kept my stuff organised in my house it has got missed. who gave him this right to comment on the way i am living in the apartment unless i have made serious damages to the apartment which i have not. Which hotel treats guest like this who is a source of revenue to them.crazy!.
Moreover leadership i was interacting with said he will not take booking from the organisation.How insensible and foolish it is to make such a big statement about such a reputed organisation i am working for which was giving huge business to these guys.
2 minutes silence for ... :D So in short people think 1000 times before you rent a place out here.