Very clean and comfortable apartment.
Stayed in a one bedroom executive apartment for a week- bright and good sized and rooms.
Laundry located in basement.
Kitchen could do with more...
Very clean and comfortable apartment. Stayed in a one bedroom executive apartment for a week- bright and good sized and rooms. Laundry located in basement. Kitchen could do with more crockery & cutlery- only 2 of everything. Few mins walk to Pimlico tube and 15/20 mins walk to Vauxhall station for south west train. Unfortunately, we had no cold water for showers- management were very quick to rectify the problem only for it to occur again. Apart from the hot water issue, I'll stay here again.
Stayed here for one night as I was attending a course in Pimlico. Friendly staff, great location, amazing apartment (absolutely massive). Only down sides - rooms were a bit cool...
Stayed here for one night as I was attending a course in Pimlico. Friendly staff, great location, amazing apartment (absolutely massive). Only down sides - rooms were a bit cool and radiators didn't seem to come on. Also, apartment next to the lift shaft is noisy. Lots of mechanical clicking and banging most of the night. Would return but request quiet apartment.
I lived here for nearly a year, the staff was very responsive to the needs of the guest, it is central located with access to shopping, transportation and walking distance...
I lived here for nearly a year, the staff was very responsive to the needs of the guest, it is central located with access to shopping, transportation and walking distance from many things. It's clean and safe although the property is older the interior of the flats are modern and very well kept. I would re commend this to anyone stay long term in London
We've long stated at Dolphin Square Hotel and now Dolphin House as it has some of the biggest rooms in London, is centrally located to everything, and is in a...
We've long stated at Dolphin Square Hotel and now Dolphin House as it has some of the biggest rooms in London, is centrally located to everything, and is in a charming area of Pimlico.
This trip was very disappointing as the hotel has gone downhill year after year. There is no longer even a hotel entrance as instead they really want you to rent a flat/apartment long term, so you have to go outside on arrival to a small room where the hotel staff sits.
We booked two adjoining apartments as we are travelling with young children (which they knew from the ages on the reservation), and instead they tried to put us on separate floors. They finally found us two apartments on the same floor but no where near each other, even though this place is huge and they seemed to have plenty of availability just dirty rooms (even though we would have been happy to wait until two were available).
The rooms have been updated but in a poorly executed way, halving the size of the amazing bathrooms to now a narrow galley and instead a half kitchen which is probably helpful to some, but spoils the feel of the rooms and could have been done better.
The staff were not friendly and even though we prepaid for three kids in one room they tried to charge us an extra $100 a night for the third person until we pointed out that we had already paid more for this room and they blamed it on a computer glitch.
The breakfast was disgusting, absolutely the worst coffee we've ever had (every day, we stayed 4 nights in total), so much so that after the second day we went down to the shopping arcade in the public areas of Dolphin Square and brought our own coffee to breakfast. The crosissant were stale and often unavailable, and the juice was watered down.
Dolphin Square used to be great value, and unique as more like a home away from home than a hotel, now it is sadly not great value and best avoided if you can find something at a similar price point.
WayneMartenson, Front Office Manager at Dolphin House Serviced Apartments, responded to this review
Thank you for taking the time review your stay at Dolphin House Serviced Apartments.
As one of our long returning guests, you will be aware that Dolphin Square Hotel closed in 2006 and in August 2008 we opened a new product, Dolphin House Serviced Apartments. Our serviced apartments are purposely designed to offer flexibility to our client base without the fuss of an hotel style setup. As such the services we offer are quite different from that of an hotel. I note your comments re our main reception, and you are quite correct, Dolphin Square’s primary, purpose is one of letting apartments. The square has in excess of 1200 residential apartments on site and as such, our main reception is there to facilitate all parts of the business as well as offering assistance to our serviced apartment visitors. We do though also, as you mention also have a dedicated check in team, located off of the main reception area. The team here are a dedicated reception team, purely for the serviced apartments.
Our main lobby has clear signage directing all our clients, including gym, spa, restaurant and serviced apartments visitors in the correct direction. Our staff are also more than happy to help and provide directions for any arriving clients. I’m sorry if you felt the layout didn’t meet your expectations, but as I mentioned earlier, this isn’t a recent change.
On this occasion I understand, you chose to book 2 of our 1 bedroom apartments and requested for them to be adjoining. Unfortunately we are unable to guarantee these types of requests. These apartments are subject to availability and I understand our reservations team did notify you of this prior to your arrival. I am delighted however to hear that the front desk team was able to resolve this for you upon arrival and find apartments for you on the same floor.
I am sorry that the coffee and croissants you had at the Bar & Grill restaurant did not meet you expectations and I have already escalated this matter to our Food & Beverage Manager for his review. I believe though from memory we serve Lavazza coffee in the Bar and Grill.
Should you allow us to welcome you back in future, please note Dolphin House offers a variety of accommodation types: ranging from deluxe and standard one bedroom apartments, two and three bedroom apartments, studios, and seventeen ground floor economy guest rooms. Our reservation team would be delighted to assist in securing accommodation suited to your needs.
Overall I'm satisfied with my experience of this hotel. Mine was an economy double room on the ground floor. I was happy with the size of the room, the extremely...
Overall I'm satisfied with my experience of this hotel. Mine was an economy double room on the ground floor. I was happy with the size of the room, the extremely comfortable bed and the very nice bathroom. On the first night I wanted a bath but the water would only come out of the shower and I couldn't change it. A very nice member of staff came to my room to help but to no avail. However this was sorted out the next day. The food in the restaurant there was pleasant. Breakfast was fine. Most of the staff were courteous and helpful.
On the downside the furniture was old fashioned and a bit worn. The television was also very old and made a loud buzzing noise whilst in use. Even with the heating off I was still too hot and there is no air conditioning.
I paid more than I would for a hotel of superior quality because I planned to use the pool, and wanted the convenience of a fridge and microwave in my room. Unfortunately I only had the time to use the pool once and the it was so cold I only swum one lap before getting out! I did complain to the man on the gym reception as I heard one other guest do, but he insisted non too politely it was 29 degrees. It felt more like 20C to me!
If you intend to use the gym/pool and eat in your room, it's probably worth it to stay here. But if you don't, I would recommend a 4* hotel that will most likely have more updated in-room facilities.