On arrival it seemed ok, room very small even though it was an upgraded room. I can't imagine anything smaller. Tired furnishings, 2 lights out in the bedroom, toilet didn't...
On arrival it seemed ok, room very small even though it was an upgraded room. I can't imagine anything smaller. Tired furnishings, 2 lights out in the bedroom, toilet didn't flush properly & bathroom tiny, door doesn't even open fully as toilet behind it. We stayed 2 nights. On the second night we were tired & thought room service would be nice after a busy day. There's 3 phones in the room & not one of them worked. So I went downstairs to order Pizza. The man acted like he knew the phones didn't work & didnt offer to fix them. He also said it will take over an hour for 2 pizzas. Now bearing in mind this is a 36 bedroom hotel & it wasn't busy I thought this was ridiculous. I proceed to order a starter & he says 'no starters, just pizza or sandwiches' and I said so you don't have anything else on the room service menu? 'No'. That was it blunt, rude & clear he couldn't be bothered. I went back to room & thought why did I order that, why would I pay money here when they clearly don't want you to order food. I went downstairs again (phones in room broke) and cancelled. We ate out just down the road in a casual restaurant called Garfunkles (lovely staff, reasonable price). They had two pizzas out in 15 minutes. The breakfast I wouldn't even bother with, it's basic & if you wanted cooked it's an extra £7 but I would say the cooked isn't great. It's clear they don't want to offer food from the room service menu & the size of dinning room. They are trying to be boutique & failing miserably. The holiday Inn is across the road, similar price & much better. I wouldn't stay again. The location is the best thing this hotel has going for it.
Recently spent 5 nights at the Ashburn. The location is great with easy public transport acces to both Heathrow and central London, as well as museums and Kensington Palace and...
Recently spent 5 nights at the Ashburn. The location is great with easy public transport acces to both Heathrow and central London, as well as museums and Kensington Palace and Gardens. It is also charming and a nice alternative to the chain hotels. The included breakfast buffet was adequate, with good french press coffee and good selections, although the baked goods did not seem to always be "fresh today." Our room was nicely appointed with electric kettle and small fridge. It was a little tight for a 5 day stay. It was fitted up with a king size bed which did not leave a lot of space. The modern bath met our needs, however, maintenance needs to adjust the sink stopper and replace some discolored (mold?) caulking. Overall the interior was a little worn and hall carpets needed a good cleaning, making me wonder how clean the dark brown room carpets really were. All in all , if you can get a good rate, I would recommend Ashburn Hotel due to it's convenience and charm.
The location was great, very central, the room was very clean and tidy, although a bit on a small side. Initially there was a set of toiletries for only one...
The location was great, very central, the room was very clean and tidy, although a bit on a small side. Initially there was a set of toiletries for only one person, but when we brought it to the staffs attention, the problem was quickly rectified. The view from our room was spectacular, the breakfast tasty, although, one waitress was a little rude, telling us we shouldn't sit at one table without even saying hello to us, and then grabbing our plates before we were finished. My partner was holding his slice of bread mid-air while she cleared the plate from underneath it. She seemed distracted so we just laughed it off. What made our experience fantastic is the receptionist! If not for her we would have scored the hotel as average. The receptionist was OUTSTANDING. She was super helpful, gently spoken, knowledgeable, going out of her way to help us. And she remembered us, knew what room we were staying in, knew our names. She truely made us feel like VIPs. It was wonderful to see her face when we walked into the reception. She is an incredible asset to the hotel. Turned our stay from good to excellent.
After 6 nights at The Ashburn hotel, these are the conclusions:
The air-condition doesn’t really work and has no cooling option – so it’s basically just heating and...
After 6 nights at The Ashburn hotel, these are the conclusions:
The Cons: The air-condition doesn’t really work and has no cooling option – so it’s basically just heating and mild venting, that’s it. Since it was freezing outside, that wasn't a big deal most of the time,but we did have to open a window during the day.
The Wi-Fi is very poor. The password changes every three days, which is not a problem. The real challenge is trying not to get Slow-Wi-Fi-Rage on your vacation.
The continental breakfast included in the price is based mostly on wheat products, so if you don’t eat gluten – you’ll have to order from the menu for extra cost (full English breakfast is around 8 pounds per person I think, but you can also just take eggs for around 2 pounds). Just note that it takes them about 15-20 minutes to cook one. Also, the breakfast area is freezing cold, for some odd reason.
The bed is very hard, almost Chinese style (if you’ve been there, you know what I mean)
The double windows don’t completely block out the street noise. So if your room is facing Cromwell street you’ll definitely hear some traffic. I got used to it by the second night, but light sleepers beware.
The water pressure is very low, which means flushing the toilet and taking a shower is very time-consuming.
The décor it pretty awful. Light-colored carpet in the hallways makes the stains stand out; dark colored carpet in the room makes it look old and stuffy. Dated and uncomfortable furniture.
The surrounding of the hotel are pretty boring, you’ll have to walk at least 15 minutes to get anywhere special. Most of the attractions are at least 30 minutes tube-ride away. I think I might prefer being more to the east next time.
Not enough electric sockets in the rooms – bring your own divider from home.
The rooms are clean and of good size. We ordered a “double queen twin” originally but discovered that it meant two beds shoved together to make a “queen”, in a smallish but decent-sized room. We were also offered an option (free upgrade) of a full queen room on the fourth floor and took it – this room (407) was quite large.
This hotel is a 4 minute walk from Gloucester tube station (pronounced “Gluster”, BTW), which means you have direct access to it from the airport (hop on the east-bound Piccadilly line [blue] from Heathrow and you are there in about 40 minutes for 5 pounds [taxi = ~40]). Just keep in mind you’ll have to walk up one flight of stairs with your baggage upon arriving at the station). It also means you should get an Oyster card (at the tube station at the airport) and use it. A lot. You’ll have great access to the City. You can get refunded on the deposit you put on the card when you return it to the machine in the tube station.
The hotel is located in a safe neighborhood and has some dining option nearby, as well as a supermarket and drug store. We went to “ASK Italian” (down Cromwell street) a couple of times and it was good. Also went to Thai Taste and wasn’t bad, but costly.
Cleaning and ironing clothes: An ironing board and iron were provided to our room for self-service about three minutes after I asked for them. We also used the hotel’s dry-cleaning services, because we needed it done that same day (the dry-cleaning in Gloucester station only does next-day delivery) and they did a good job in sprucing up a suit, however couldn’t manage getting stains off a pair of trousers (got refunded for that). There is also a clean-looking self-service laundry up the street (Bobo’s bubbles) but it is only worth it if you have a large load of clothes – for one or two items it is too expensive.
The staff is nice and polite.
The breakfast room is beautiful and the free breakfast includes fresh fruit and yogurts, which is nice for healthy eaters. Good coffee as well.
Nice little extras like morning newspaper to your door, little gifts on your bedside, shower products, slippers, robes, teas and instant coffee next to the kettle, sparkling wine in the evening in the lobby etc…
Low price relative to London prices (about 125 pounds per night in low season, including breakfast).
This is a good enough hotel to explore the city from and definitely not a bad choice if you get a good price on it. I’d give it 3.5/5 if I could.
P.S Final word of advice – DO NOT attempt to drive yourself in the UK. Just don’t. Don’t even think about it. Wherever you have to go – even if it seems far – there are better options. You’ll need all the luck you have just crossing the road – don’t tempt it further.
Great location, in between 2 metro stations, Earl's court which is great when coming from Heathrow (accessible and so easy when with suitcases--6 or 7 minutes walk to hotel) and...
Great location, in between 2 metro stations, Earl's court which is great when coming from Heathrow (accessible and so easy when with suitcases--6 or 7 minutes walk to hotel) and otherwise Gloucester Road, a 2-minute walk from the hotel. Staff was very helpful and went the extra mile to make the stay a fantastic, easy one, dispensing advice on places to visit, ways to get around, even post stamps and boarding pass printing. The continental breakfast was plentiful, with a delicious coffee and sweet staff there too. The room was large and very comfortable. Windows open on the street but we did not hear a single sound coming from the street, which delighted us. In short, great hotel, great staff, great location, great stay and great experience.
AshburnMgt, General Manager at Ashburn Hotel, responded to this review
Thank you for submitting a review following your recent stay with us at Ashburn Hotel,I am pleased to hear we have exceeded your expectations and you had a wonderful stay. It was pleasure reading your feedback mentioning the how well we appointed from location to room style end with staff who is there all the time for your need. .
I hope you will return to us soon to discover more of the mystery and magic that our rooms offer in design and atmosphere, we look forward to welcoming you back.