Simply lovely... the people, the place, the setting
Jul 24, 2016
What a fabulous find just off the touristy street yet only a five minute walk to the South Kensington Metro and the museums. Just around the corner you will find...
What a fabulous find just off the touristy street yet only a five minute walk to the South Kensington Metro and the museums. Just around the corner you will find a bank, pharmacy, some restaurants, shops, and a grocery to pick up anything you might need for your room.
The front house staff are superb at their job: friendly, professional, knowledgeable about the area, and extremely helpful. Exactly what you would expect at a hotel of this caliber. The bellman (George) won my daughter over with her very own little Hotel Kensington teddy bear.
The room was luxuriously appointed and simply lovely. We loved oh so comfortable four poster bed! The pillows were perfect and the sheets were delightfully crisp and inviting. The lighting was good and there were two small reading lights on each side of the bed in case there was a night owl in the room.
A word of caution though, the room was smaller than expected. We booked a "studio suite" and, being typical Americans, we expected a large room with a bed area and seating area, as well as a refrigerator. As it turns out, the studio suite was more in line with a typically sized hotel room in America. There were two small chairs and a round table about a step or two from the foot of the bed but it was not a "seating area" as we anticipated, no desk for your computer or for a lady to have her dressing ritual. There was a mini bar in the wardrobe but there was no place to store a bottle of water.
There is a Nespresso machine in the room. Heavy coffee drinkers beware, they ration the number of pucks they give each room each day. The room also has an electric kettle for tea if you prefer and Walker's shortbread to compliment your tea or coffee. Each day we were also left with bottles of still and sparkling water. Another added plus: they had an outlet strip that accommodate US, UK, and European power sources as well as a USB charger.
What the studio lacked in bedroom size, it made up for in the huge bathroom. We loved the bathroom with its huge tub, marble floors and counter, heated mirror, walk in soaking shower, and private WC with toilet and bidet. Ahhhh. The towels were nice and fluffy too!
The staff in the restaurant were off the charts wonderful and very accommodating. Europeans are famous for being testy with people that come in right before closing for service – be it a restaurant, department store, or whatever – so when we came running down the stairs our first morning at 15 minutes before breakfast closed, imagine our surprise when we were not only offered our pick of food from the buffet but also presented a full menu from which we could order. The restaurant staff could not have been lovelier and the food was terrific. We enjoyed trying English breakfast favorites while our young daughter was delighted with cereal and pain au chocolat every day.
We love this hotel and will certainly stay there the next time we are in London.
First let me state that the staff here are wonderful: friendly, accommodating, helpful and polite from the moment they open your taxi door until we check out.The rooms are average...
First let me state that the staff here are wonderful: friendly, accommodating, helpful and polite from the moment they open your taxi door until we check out.The rooms are average size for London ,great location within walk distance of London attractions.(Victoria and Albert Museum is a must see)The atmosphere of the hotel is very pleasant especially the bar where we meet Gabriel the barman.Very professional and knowledgeable with a great sense of humour he recommend us the perfect pre and after dinner cocktails plus a treat of romanian history and facts. Overall an excellent hotel to which I would not hesitate coming back. Stayed July ,travelled as a couple.
This place truly feels like a home away from home. Everyone is pleasant and accommodating. The common areas are beautiful, comfortable, and inviting. They have a delicious afternoon tea with...
This place truly feels like a home away from home. Everyone is pleasant and accommodating. The common areas are beautiful, comfortable, and inviting. They have a delicious afternoon tea with live piano music. The rooms are small, but clean and comfortable-though very dimly lit. The dim lighting was really my only complaint. There wasn't enough light in the room at night. This hotel is expensive by most standards, but provides value for the money. If we stay in London again, we would stay here.
we stayed here for a no kids midweek break to watch the cricket and see show at the savoy.We booked this hotel because it had great reviews on trip advisor...
we stayed here for a no kids midweek break to watch the cricket and see show at the savoy.We booked this hotel because it had great reviews on trip advisor and it didn't disappoint from the moment we arrived and was greeted by the doorman and reception staff the service was attentive and friendly we had some hot towels and a welcome drink. We had booked a deluxe room and it was very clean and spacious. After dinner on the first evening we went to the bar for drinks the barman were both friendly and knowledgeable and we had a lovely evening until the residents bar shut,the cocktails were fabulous.we stayed for 3 Nights and we would both highly recommend this hotel for both service and location