37 Eccleston Square | Pimlico, LondonSW1V 1PB, England
Certificate of Excellence 2016
Shoreham-by-Sea, United Kingdom
Nice but uncomfortable
May 29, 2016
We booked this hotel last minute, due to the Southern rail chaos. We had a dinner and show evening planned with a whole load of friends and didn't want to...
We booked this hotel last minute, due to the Southern rail chaos. We had a dinner and show evening planned with a whole load of friends and didn't want to be stuck in London late on a Saturday night. This is slightly more expensive than we usual spend but the hotel is well situated in a quiet square behind Victoria Station, it looked a very nice and impressive conversion. Initially the hotel was impressive, reception were helpful and showed us to and around the room. We were 'upgraded' to a King Suite. The belied the fact there was only a foot of space around two sides of the bed. The hotel provides free iPad, iPhone, umbrella, tv in the bathroom, you name it! Massive tv in the bedroom. Everything is electronically controlled. However when you start to use the facilities things unravel... The tap is so big it obscures the sink, using it is difficult. It takes ages for hot water to arrive. Things have been labelled push, pull, etc, clearly guests have been confused. The TV runs very hot. The lighting controls need a degree to operate. The ceiling shower head fires needle sharp jets of water at you. Free coffee, no tea, but only 3 nespreso capsules? Everything felt too clever for its own good. Worst of all... We arrived back after midnight exhausted from a brilliant evening in the Westend. After teaching ourselves how to use the lighting controls etc, we tried to stop the air conditioning sounding like an Airbus taking off! Despite seemingly succeeding to turn it off it carried on.. We thought it might take a while to go stop so settled down. We then noticed that all the electronic controls were glowing bright blue, and the room looked like a view of London from the international space station! We managed to find a setting which turned them down to a dull white but every few minutes they pulsated blue again? [health professionals recommend not having electronic equipment or blue light in the bedroom, as it disrupts sleep] The A/C continued to roar, so I went to reception. The security couldn't do anything, and said a maintenance guy would fix it in the morning. As we were leaving the next day this was useless. We only got a few hours sleep between the noise and flashing lights. In the morning reception apologised and offered us free breakfast. However, we were so tired, exhausted and frustrated we declined as we just needed to get away from the place.... On the surface this is a 5* Boutique Hotel, underneath it's a wolf in sheep clothing for people who just want a good quality straightforward hotel.
Overnight stay for a Birthday celebration, staff so friendly and cannot do enough for you. Room was stunning, garden patio set, t.v. in the bathroom, first class toiletries, mini bar....
Overnight stay for a Birthday celebration, staff so friendly and cannot do enough for you. Room was stunning, garden patio set, t.v. in the bathroom, first class toiletries, mini bar. Bathrobe and slippers even matched the piping on the pillows. Food superb, free wi ifi and access to maps and mobile phone in the room. Very close to train and coach stations, easy access to many areas in the area. 5 star service all around well done to you all.Thank you
I stayed overnight during a weekend trip to London.
This hotel was outstanding, upon arrival they wished me a Happy Birthday and advised the room had been upgraded as a...
I stayed overnight during a weekend trip to London. This hotel was outstanding, upon arrival they wished me a Happy Birthday and advised the room had been upgraded as a complimentary birthday treat. The room we stayed in had a patio area which was lovely on a warm day, a rare treat in a London hotel! We were also delighted that the staff has left complimentary deserts and a Birthday card in our room also. The staff are super friendly, showed us round the ultra trendy room and how all the gadgets work. We had afternoon tea at the hotel, again the staff were amazing, really attentive and engaged in conversation about what we planned to do during our stay. All in all we were made to feel very welcome, the l'occitane toiletries were a lovely touch, the pillow spray and room spray were lovely extras that make this hotel a cut above the rest. Never will I stay in a 'chain' of hotels next time I visit London when Eccleston Square offer this type of luxury! Thank you to all the staff for making my Birthday such a memorable weekend, we will be back soon!
On first impression it looks good. But as soon as you enter your room (very small, not the 18-19 sqm as advertised!!) you notice that there is no suitcase stand,...
On first impression it looks good. But as soon as you enter your room (very small, not the 18-19 sqm as advertised!!) you notice that there is no suitcase stand, no chair, no table .... just a bed. My wife experienced difficulties to dry her hair and putting on make-up all standing up! Tiny bathroom, no hooks at all to hang your clothes and/or bathrobe. We ordered some afternoon cream tea to be taken in our room, but we felt it was too much of an effort ... so we had it in the restaurant. We had better breakfast buffets in budget hotels. Service was slow and the table was being cleared before we were finished.
In summary, a well overrated hotel and we are not planning to return.
I stayed in a lot of hotels in London and elsewhere but this hotel is off the hook!
It's location is great - very central and easy to get to...
I stayed in a lot of hotels in London and elsewhere but this hotel is off the hook! It's location is great - very central and easy to get to where ever you will need! The hotel itself is amazing so modern and high tech however very simple to use! And has incredible staff and service - I must say I was very impressed! It's really the best place I have stayed in London yet!
Eccleston_S_Hotel, Owner at Eccleston Square Hotel, responded to this review
Thank you so much for taking the time to write on our Tripadvisor page. It is great to hear that you enjoyed our technology and our location was convenient and centrally located. I will also make sure to pass on your kind comments to our team, it will mean a lot to them!
We are looking forward to welcoming you back soon, please feel free to contact us directly for any future stay.