4 Lancaster Terrace | Hyde Park, LondonW2 3PF, England
London, England, United Kingdom
Good Location but dated & Poor customer service
Jul 24, 2016
I attended 24th July 2016 with my Fiance for bottomless brunch and was looking forward to is as I tried in the past to book and it was booked out....
I attended 24th July 2016 with my Fiance for bottomless brunch and was looking forward to is as I tried in the past to book and it was booked out. I was surprised on arrival that it was quite empty, given its fantastic location. The menu is quite basic and when I asked had they any gluten free bread, I was bluntly told no without any suggestions being made as to what was suitable to eat. I then asked if it was possible to have a smoked salmon omelette and the waitress obliged, and made it as if she was doing me a favor. I have a genuine allergy and every other cafe/ restaurant/ hotel usually displays the allergens and is obliging to help-except here! On the dessert options everything contains gluten so my fiancee was very happy to be able to eat 2 desserts, I was less than impressed with this! In addition I was really disappointed in the food as my omelette was quite greasy with oil & had small pieces of blue tissue that were there probably to try soak up the oil. The service wasn't fantastic as we had to ask (more than once) for top up drinks, despite the place being less than half full. My expectation from a hotel in a prime location with stars was that it would be of good standard, sadly this hotel is in need of a refurbishment and an allergen education. Unfortunately I would not recommend to eat here as I have eaten in many cafes that are of a better standard and friendlier staff.
We recently stayed at this hotel for two and a half weeks. The location is awesome, just a few steps away from the Tube (Central Line) and across the road...
We recently stayed at this hotel for two and a half weeks. The location is awesome, just a few steps away from the Tube (Central Line) and across the road Hyde/Kensington Parks. The beds were extremely comfortable.
Other than that, this hotel needs to lift its game. A good number of the staff need to be more friendly and learn to smile. They need to learn that their guests are not an inconvenience.
The breakfast was ok, but there was a lack of attention to detail such as ensuring that empty items are refilled/replaced immediately rather than waiting for a guest to point it out. Coffee needs to be kept hot. A soup spoon is for eating soup, not cereal!
Our bathroom was very small with a tiny shower (with a very inadequate shower-head) and the toilet tucked away in a small space making the necessary "maneuvering" very tricky!
The hotel is in need of refurbishment (torn carpets, old furniture, hard to open windows for example) and thought needs to be given to room design.
My friend and I booked a twin room for a one-night stay. We arrived before official check-in time, but were able to go straight to our room. We'd paid for...
My friend and I booked a twin room for a one-night stay. We arrived before official check-in time, but were able to go straight to our room. We'd paid for the most basic room, but I'm fairly sure we received an upgrade, although no-one explicitly said so to us. We had a very large, high-ceiled room on the ground floor to the right of the main entrance. The decor was very palatial, but definitely dated and in need of a bit of a spruce up. The top (of three) pillows was in a patterned case which was VERY grubby and old. We discarded those pillows and the other two were very clean and usable.
As other reviewers have pointed out, if you have a room on the front of the hotel it will be noise, but what do you expect from central London. Bring ear plugs!
We had the breakfast in the dining room. The staff were friendly and the cooked food came fairly quickly. It wasn't top notch cuisine, but it did the job.
For a short stay in London, I would certainly go again.
This place reminded me of flaunty towers only in a good way, first impression is that it is very old, and it is, the staff behind the counter were extremely...
This place reminded me of flaunty towers only in a good way, first impression is that it is very old, and it is, the staff behind the counter were extremely helpful, especially one who reminded us of "Poly", French I believe. e were in the lower, lower, lower rooms, they were very basic & quite small,. but ok. The bathroom was very small, only room for one. Breakfast menu was very average, I'd rate it as even poor. However we stayed there because of the location, about a 10 min walk to the train station & the subway is only across the street. If you are looking for a great restaurant go across the road to the "Island Grill"
GM159, Manager at London Elizabeth Hotel, responded to this review
Thank you for taking the time to share your feedback on Tripadvisor. I was extremely disappointed to read your review and learn that we had not lived up to your expectations.
I would like to sincerely apologize for the lack of care in allocating your room and do hope you will give us the opportunity to redeem ourselves.