4 Lancaster Terrace | Hyde Park, London W2 3PF, England
San Jose, California
Sep 18, 2017
This hotel is dirty. The room assigned to us was in bad repair with old, worn furniture. The bathroom went out of commission mid-way through our one week stay. The...
This hotel is dirty. The room assigned to us was in bad repair with old, worn furniture. The bathroom went out of commission mid-way through our one week stay. The small elevator which will only accommodate one person is a joke. The promoted free breakfast was disgusting and usually late along with slow replenishment response from the staff. They actually had the audacity to challenge our son when he was entering the breakfast room as my wife stood right next to him claiming that he was in fact staying at the hotel (the reservation was actually in his name).The General Manager, K. Kanojia, will not respond to repeated emails with regard to an unsettled matter between us and the hotel. I would not put any reservation information for this hotel on the Trip Advisor website.
Just come back after a few days here, the location is fabulous. Hyde park across the road and Lancaster Gate tube station on the door stop, that's the all the...
Just come back after a few days here, the location is fabulous. Hyde park across the road and Lancaster Gate tube station on the door stop, that's the all the positives covered I think. This hotel describes itself as vintage and boutique, no. This hotel is outdated, tired and in some cases downright dirty and broken! The furniture in the lobby is literally dirty and rotten! The soft furnishings are covered in stains and ripped and the tables are all scratched mis matched and covered in a layer of dust. Vintage? I think not. The bedrooms are no better chairs all stained, cabinets chipped and scratched, curtains coming off the runners and very lumpy beds. My bathroom floor tiles were all cracked so had to keep a towel on the floor incase I caught my feet on them and my shower dial was faulty also. The decor isn't "vintage" it's old and tired and really needs updating. I also know for a fact that during the whole time I was there (5days) my room wasn't hoovered once! The continental breakfast wasn't great either, no meats of any kind, hardly any pastries especially if you come down after 9 am, just not a very good variety. The lady server was rushed off her feet doing the job of 4 people bless her. The reception staff including the manager are the most unprofessional group of people I have ever met! We had no rooms when we arrived so came back several hours later and had to wait again because it still hadn't been sorted. Not only that but these members of staff continually argued daily about the running of the hotel, in front of guests!! Including the manager!! Who was telling them to be professional whilst he himself was berating them in public!! Whoever owns this hotel really needs to consider a re-vamp of the hotel decor and the staff because I can't see that there will be many more good reviews if it continues on this path. Should location be your priority then give it a try but you have been warned and good luck! As for me I wouldn't return.
FIRE HAZARD - AND THE MOST DISHONEST MANAGEMENT IN TOWN
Sep 15, 2017
I spent 5 nights at this hotel in July this year, a hotel that makes 'Fawlty Towers' look like the Ritz-Carlton. This hotel, also according to their own staff, overbook...
I spent 5 nights at this hotel in July this year, a hotel that makes 'Fawlty Towers' look like the Ritz-Carlton. This hotel, also according to their own staff, overbook their rooms and try to send you to one of their sister hotels other places in town upon arrival, and each night they have angry, shouting customers at their reception because of it, they themselves do not care about people's long planned and much anticipated holidays, or about whether people use their precious savings or have travelled a long way. I myself was at first put in their so-called 'Lancaster Suite', a suite in the basement with a bad smell, very tired furniture, like all their furniture is tired, and the view of a dirty concrete wall. Did I say 'suite'? After this I was put in a so-called 'Deluxe Single' and not the 'Deluxe Double' I was promised, they had overbooked the hotel once again to be sure to be full and make as much money as possible. Promising me some of my money back, the general manager who at this time had only ever been the general manager of any hotel for about 1 week quickly 'forgot' this when I had left the hotel and was out of sight, I am now making a case against them with Booking.com. While I stayed I was served a 'soup of the day' which had been stored in the wrong way so it had a very bad taste and would have made me sick, and a lady staying there with her 2-year-old daughter and her father experienced the cable to their clock radio literally explode due to problems with the hotel's electric system - had it been 1 hour later while they were sleeping and the clock radio been a bit closer to the curtain the whole hotel with the people in it could have burnt down! If the hotel tries to make this information look like false accusations I warmly invite Tripadvisor to contact me on my email address to view my email correspondence with the Westminster City Council's Health and Safety Team along with the photo sent to them of the badly burnt clock radio. In general I'm sorry to say that I would not trust any kind answer coming from any of this hotel's staff when they reply to people's bad reviews. These are not good people as behind their friendly attitude they clearly have no respect for you and your holiday, and I promise you will do yourselves a great favour by carefully choose any other hotel than this. Appalling is the word for treating human beings, no matter where they come from in the world, like this, and shame on the London Elizabeth Hotel for that.
When I entered the hotel I felt the taste of old England style, I love this style as a tourist, pretty chandeliers on nice decorated ceilings, classic Persian carpets and...
When I entered the hotel I felt the taste of old England style, I love this style as a tourist, pretty chandeliers on nice decorated ceilings, classic Persian carpets and classic furniture gives you a warm feeling. There was private parking on the backside of the hotel (25gbp a day) the hotel has a good situation to nearby locations and underground. The room was nice and clean, lovely modern good sized bathroom, good sized TV, a mobile you can use for free on 4g ,(the WiFi is useless but I'm not on hollyday to sort my mails and my facebook wall all time, I haven't tried the mobile device they offer to use for free, possible that has a better connection , the room was on the backside of the hotel near the fire stairs so the view was not spectacular but who cares a view when you come to be in London, breakfast was included, small pieces croissant and teacakes , cereals fruit drinks, could do with few slices toast or normal bread but we didn't had to short of anything, staff extremely friendly , lady on the breakfast was flying up and down to please us, reception ramie and sandy extremely helpful when we had to do a urly checkout for health reasons, people who moan about breakfast and room I would advice to just order a full breakfast to your taste and when you want a room with view over Hyde Park on top level just book that specific room and pay the full price for it. I will definitely choose this hotel again on my next visit
Did not really get an opportunity to sample the delights of this hotel (but from first impressions it does look to have seen better days in terms of decor) as...
Did not really get an opportunity to sample the delights of this hotel (but from first impressions it does look to have seen better days in terms of decor) as on arrival we were told that there had been an electrical failure on one of the floors and that we had therefore been moved to another hotel about 1.5 miles away. Having booked this hotel to attend an event at Hyde Park this was not welcome news. However Roberto on reception assured us that we would be pleased with the new hotel and that all travel to an from the event would be paid and that we could either stay in the alternative hotel or return to the Elizabeth after the first night. The alternate hotel did prove very good and we stayed there (The Colonnade in Warrington Crescent See my review) The Elizabeth and Roberto were as good as their word and pulled out all the stops to rescue the situation so I give them full marks for that.
GM159, Manager at London Elizabeth Hotel, responded to this review
Thank you for taking the time to post your review following your recent stay with us at the London Elizabeth Hotel.
Please accept my sincere apologies that we have inadvertently managed to detract so much from what I otherwise hope would have been a most enjoyable stay with us. Your feedback is most appreciated and please rest assured that we have taken your comments very much on board and will ensure we are much more thoughtful and sensitive in dealing with such matters in future.
I very much hope we will yet have the opportunity to welcome you back to the London Elizabeth Hotel.