Dear Robbie W,
Thank you for choosing Crowne Plaza London Battersea for your special occasion stay in London recently.
We are delighted to see you have enjoyed your visit and especially the spacious Suite overlooking the Thames and the Heliport as well as the comfortable bed, relaxing facilities of the Spa Verta and the Terrace Bar.
I would like to apologise that all was not perfect and there were a the few shortfalls you have experienced during the stay, including the below expectation service at breakfast. Your valuable feedback has been shared with the teams and we will certainly make it up to you next time.
I am glad to see that your overall experience with us was a pleasant one and that you would choose to stay with us again in the future.
We look forward to welcoming you back soon.
Thank you for your detailed review of your recent experience with us.
I am pleased to see you have had a nice stay with us and enjoyed the comfortable room, good breakfast and that the team was helpful. I am also glad to see that you were able to make use of the complimentary shuttle.
We do apologise about the lack of mobile signal within the building. It is a matter that the management team is looking for a permanent solution to at the moment and we hope to have it resolved soon.
While we are in the process of finding a solution, we would like to suggest trying out the WiFi calling, which most of the UK mobile providers now offer. You can speak to the Concierge team should you require assistance with this.
With regards to the pool in the Spa Verta, it is true, this is not a swimming pool, rather it is a Hydrotherapy Pool instead. I have also passed on your overall feedback to the Spa manager.
I trust your overall experience with the Crowne Plaza Battersea was a pleasant one and we have the opportunity to welcome you back in the near future.
Dear Taj P,
Thank you for taking the time to offer your feedback, it is a real shame that you did not experience any member of my teams great customer service that is commented on positively time and again throughout tripadvisor and other feedback sites. As such, I can only apologise sincerely for the experience you had at the hotel. As can be seen with most of the feedback received at the property, this is certainly not indicative of the usual response received particularly since the hotel re-branded.
I will share your comments with my team and request their immediate review. I do hope that you will choose to return once again to experience first hand that this is not indicative of our usual level of feedback.
Dear chris I,
Thank you for taking the time to write a review following your experience at the property. I was delighted to read that you enjoyed the spa, cleanliness, rooms and the customer service, though truly disappointed to read about your dining experience.
I can only apologise for this, it is certainly not our usual level of feedback and truly disappointing that you did not experience this just once, but twice. I can understand your frustration at this and how the offer of financial return in no way makes up for the enjoyment missed.
Please be assured that I will be sharing your feedback with the chef and the kitchen team and working with them to ensure this is not repeated for our future guests.
We do hope that you choose to return in the future and that we can deliver the experience you should rightfully expect.
Dear Samantha H,
Congratulations on winning the prize and thank you for choosing us to stay while redeeming it!
We are delighted to see that your stay with us was such a great success! I am glad to see that the luxurious room was to your liking and the view over the Heliport an interesting sight to watch.
It's great to see that the friendly team, the Spa Verta and the Breakfast alike were to your liking and you would stay with us again in the future.
We hope to see you soon.
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.