Bridges Court Road | Battersea, London SW11 3BE, England (Formerly Hotel Verta)
Certificate of Excellence 2017
Avoid Deluxe double room 307 was very small with little sleep from very noisy AC unit
Jul 26, 2017
Poor customer service
We checked in and had mentioned it was an anniversary stay on our prepaid booking. Even mentioned it to Justine, the duty manager in person, who did...
Poor customer service We checked in and had mentioned it was an anniversary stay on our prepaid booking. Even mentioned it to Justine, the duty manager in person, who did not even wish us congratulations for being married for over 20 years. Then she demanded £75 cash deposit for a one night stay that had already been prepaid?! I asked to see this in their written terms and conditions. She could not supply any and instead paid her £25 deposit as another guest was asked to pay at check in. Never have been asked this at a Jurys inn, only IHG Crowne Plaza! She then insisted on taking my driver's licence to make a copy for her records?! I even suggested I was happy to pay the £20 car parking now on check in if they did not trust me to settle any extra charges? I signed a check in form in my name which had someone else's address printed on it after I crossed this out and put my address. Rather strange way to welcome guests especially guests celebrating a special occasion and a guest who has been an IHG club member for over a decade.
Poor sleep quality We booked a deluxe double with riverview and were assigned room 307 for our anniversary but ended up having very poor sleep quality due to the noisy air conditioning unit which could not be switched off as the room thermostat had no on or off button for their AC vent which spanned the entire room length of the wall. We even tried removing the room card from the wall but the electricity still continued to work...room lights, tv etc. I tried 2 pillows over my head but could still hear the loud droning of the AC unit. We debated checking out early but there is a £50 surcharge for early check out! We debated packing at midnight and seeing if another room in the hotel was less noisy but reasoned the AC maybe centrally controlled and may have the same problem. We tried to keep the tv on to drown out the AC but the AC was louder than the tv! By 1 am I fell asleep from sheer exhaustion only to wake up a few hours later from the droning AC. Surely they must have received complaints about room 307 yet Justine had assigned this room to us at check in to celebrate our wedding anniversary!
Tiny room size. We entered to find the bed took up most of the size of the room (see photo). There was only 1 chair yet the IHG website for this exact same room managed to show 2 chairs, one arm chair and one desk chair. We contacted reception to bring a desk chair as it seemed odd to have a desk but no chair and expect 2 guests to sit on one chair. We were told that the room was too small to have 2 chairs. The receptionist came up to the room and asked to see the IHG photo of a second chair for this room which I obliged. Housekeeping brought a second chair but the armrest was hanging off as it was missing a bolt. We contacted housekeeping to bring a chair that was not broken. I would suggest they advertise this room as a single and not a double. The mirrors on facing walls do not disguise the fact that this is a very small room and the dark decor made it feel even smaller. If you suffer from claustrophobia, best not to stay in this deluxe double. The riverview was really a partial riverview as it mostly showed the helipad and neighbouring building and should be advertised as such. The photo on the IHG website is a bit misleading as it looks like 2 large windows when actually it is one large window and a small sliver of a window next to it (see my photo of the actual room).
On the plus side, the bathroom was lovely with a large tub and tv but amenities were only supplied for one, ie one small shampoo, one small bathgel, one small lotion but no conditioner, especially important for female guests with long hair. Two bathrobes with slippers are supplied in the closet as is a portable hairdryer. In contrast the jury chain supplies 2 of every amenity for 2 guests and includes hair conditioner.
The hydropool and steam room were lovely. But having to wear the same room robes to use the leisure club meant the robes were wet and not fresh for use back in the room.
Breakfast was ok and the restaurant coffee was exceptionally good. Best coffee I have had at a hotel and much needed in the morning after the worst sleep ever in a hotel stay. And yes I had let Justine know I was a tripadvisor reviewer so was even more surprised to be given the noisiest room?!
In the morning, the duty manager Rizwan was very apologetic and refunded us the £20 car park fee in compensation and said he would speak with Justine. I had used avios points for the £165 room voucher. Had I paid £185 for the room and car park I would have been even more upset for a room too noisy to sleep in.
The hotel although situated slightly out of the main tourist area was excellent. Our room was modern but comfortable and all amenities were excellent. One of the better hotels we...
The hotel although situated slightly out of the main tourist area was excellent. Our room was modern but comfortable and all amenities were excellent. One of the better hotels we have booked for a London break. Staff were friendly and very helpful.
We arrived before our check in and they were happy to accommodate us, we upgraded to a river view staff were friendly and helpful. Spa was small but lovely and...
We arrived before our check in and they were happy to accommodate us, we upgraded to a river view staff were friendly and helpful. Spa was small but lovely and relaxing, massage was fantastic. I would definitely recommend for a nice chilled night away, such big comfy beds!
We are Inspire Members and recently stayed with Battersea Crown Plaza instead of our normal City Location. We stayed in Suite 402. Beautiful room. TV in bathroom not working well,...
We are Inspire Members and recently stayed with Battersea Crown Plaza instead of our normal City Location. We stayed in Suite 402. Beautiful room. TV in bathroom not working well, but understand hotel in the process of revamping and removing these so not a problem at all. Staff very friendly and helpful. Neel checked us in and was lovely, Cocktails out side on the patio, was lovely and we had the large cheese platter which was lovely. Bar area décor if stunning. Would return happily!
Spectacular location, warm welcoming, delicious food and great place for a conference/workshop
Jul 23, 2017
I've been searching for a good venue for a workshop I'm holding. I came across plenty but this hotel has captured my heart. The staffs are very friendly, warm and...
I've been searching for a good venue for a workshop I'm holding. I came across plenty but this hotel has captured my heart. The staffs are very friendly, warm and welcoming. Really aware and attentive to whenever they were needed. The restaurant was amazing, quite luxurious and the menu was good. I had really enjoyed my stay. As soon as I had finished what I came for, I decided to head out for the terrace and what a phenomenal view it was.
Whether it's for business or pleasure, I'd highly recommend this hotel/restaurant.