Dear Omoefe A,
Thank you for taking the time to write a review following your stay. I am sorry that we failed to meet with your expectations on this visit.
I am grateful that you have taken the time to offer your feedback. I will certainly be sharing this with my team to try and understand why there were so many issues. As a hotel, we accept that there will be challenges as our rooms are constantly in use however the team will always do their best to pro-actively manage this and ensure, when anything we have missed is brought to our attention we do all we can to put it right..
I was very pleased to read you enjoyed the spa and hope that this will be enough to tempt you to give us another chance in the future.
Dear Abbie D,
Thank you for your brilliant review.
I am delighted to read you have enjoyed your stay with us so much from the excellent customer service and yummy breakfast to the room and the spa facilities. Please do not die for the room - we have more of them!
We very much look forward to welcoming you back next year.
Thank you very much for taking the time to offer your feedback following your stay at the hotel. I am sorry to read of your experience with us, it is the most unusual feedback as evidenced by our many other reviews.
It is most unfortunate that you did not notice the odour on your first night with us and that it was only brought to our attention the next evening. Whilst on occasion, as with all hotels our guests do have occasional mishaps, we have many procedures to deal with these issues. Since it was not reported to the hotel by the prior room occupants, nor by the housekeeper who cleaned the room, it is a shame it only became apparent on your second night. I was pleased to read that the team listened and empathised with you and offered a suitable gesture of goodwill.
Thank you for your great comments about the bedding and the comfort of the room and I hope that this will influence you to choose to revisit with us in the future.
These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.